FAQs
Frequently Asked Questions
About Shekinah Health Foods & Herbs
What products do you offer?
We specialize in herbal teas, natural herbal supplements, wellness products, beauty items, and spirituality-focused products. Our mission is to promote optimal health through the 8 laws of natural health and holistic wellness solutions.
Are your products organic and natural?
Yes! We are committed to providing premium organic herbal supplements and natural remedies. We carefully source our products to ensure the highest quality for your wellness journey.
What are the 8 laws of natural health?
The 8 laws of natural health include nutrition, exercise, water, sunlight, temperance, air, rest, and trust in divine power. Our products support these principles to help you achieve optimal wellness.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods at checkout. All transactions are processed securely.
What currency do you use?
Our default currency is USD, but it will be converted to your local currency at checkout based on current exchange rates.
Shipping Information
How long does shipping take?
Orders are typically processed within 1-3 business days. Standard shipping takes 9-12 business days, while expedited shipping is available for delivery within 4-7 business days.
Do you ship internationally?
Yes! We ship to select countries worldwide. Delivery times may vary based on your destination. Shipping costs are calculated at checkout.
Will I receive a tracking number?
Yes! Once your order ships, you will receive a tracking number via email so you can monitor your shipment's progress.
Why did my order arrive in multiple packages?
Sometimes we ship items separately from different warehouses to ensure faster delivery to you.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, and in the same condition you received them. For health and safety reasons, opened herbal supplements, vitamins, and personal care items cannot be returned.
How do I initiate a return?
Contact our customer support team with your order number and reason for return. We will provide you with return instructions. Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.
When will I receive my refund?
Once we receive and inspect your return, your refund will be processed within 5-10 business days and applied to your original payment method.
Product Questions
How do I know which herbal supplement is right for me?
Each product page includes detailed information about benefits and uses. We recommend consulting with a healthcare professional before starting any new supplement regimen.
Are your herbal products safe?
Our products are made from natural ingredients and are carefully sourced. However, if you are pregnant, nursing, taking medications, or have a medical condition, please consult your healthcare provider before use.
How should I store my herbal products?
Store herbal teas and supplements in a cool, dry place away from direct sunlight to maintain freshness and potency.
Order Issues
What if I received an incorrect or missing product?
We sincerely apologize if there's an issue with your order! Please contact our customer support team at Shekinah Health Foods & Herbs within 7 days of receiving your order. We will provide instructions for returning the item and arrange for a replacement or refund.
What if my product arrived damaged?
Please contact us immediately if you receive a damaged item. We will work quickly to resolve the issue and send you a replacement or process a refund.
Contact & Support
How can I contact customer support?
You can reach our customer support team through our contact page. We're here to assist you with any questions about our products or your order.
Do you have a physical store location?
We currently operate online to serve customers worldwide. This allows us to offer our premium wellness products to a broader community.
Thank you for choosing Shekinah Health Foods & Herbs for your wellness journey!